Refund policy
Orange City Music — Return & Refund Policy
Thank you for shopping with Orange City Music! We take pride in the quality of our instruments, custom pickguards, and accessories. If you are not completely satisfied with your purchase, we are here to help.
1. Return Window
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Standard items may be returned within 30 days of the delivery date.
2. Item Condition Requirements
To qualify for a return:
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Items must be in brand-new, unused condition, showing no signs of wear or installation.
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Products must include all original packaging, hardware, protective film (for pickguards), accessories, and documentation.
3. Custom & Final Sale Items
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Custom/Made-to-Order Products: Custom pickguards, personalized truss rod covers, or custom-engraved signage are non-refundable and cannot be returned unless they arrive defective or with a manufacturing error.
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Clearance or marked down "Final Sale" items are non-returnable.
4. Return Shipping & Restocking
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Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective item or an error on our part.
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Restocking Fee: Returns on opened electronics, hardware, or instruments may be subject to a 10% restocking fee to cover inspection and repackaging.
5. How to Initiate a Return
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Contact us at [Insert Support Email] with your order number and reason for return.
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Once approved, securely package the item and send it to the return address provided by our team.
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We recommend using a trackable shipping service for return packages.
6. Refunds & Processing
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Once your return is received and inspected, we will notify you of the approval status.
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Approved refunds will be processed back to your original payment method within 5–7 business days.
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Original shipping fees are non-refundable.